24 7 LIVE CHAT FOR ECOMMERCE
We provide outsourced chat services for your Ecommerce Business
If you own an e-commerce store, let’s face it – you work awfully hard to get customers through your virtual door.
Whether you do organic SEO, pay for Facebook or Google Ads, or undertake other forms of digital marketing, every click to your web page is one you want to do your best to convert into a sale.
Did you know that research shows that live web chat increases conversion by up to 3.5 times as well as average basket value by 15%?
We see it in our clients all the time – and would you believe some have had increases by up to 60%?!
Our E-commerce Chat Services
Click on each service below for more information on how outsourcing live chat can help your business move to the next level:
Our most popular live chat for e-commerce services by our trained Agents includes:-
- Provision of online chat 24-7 – i.e. any time of the day or night that your customer is online, we have a Customer Service and Sales Agent available to chat
- Answering questions to prospective clients during normal working day and after hours
- Prompting sales for ecommerce by pushing high-margin or popular products as nominated by you
- Prompting up-sells & cross-sells
- Offering help during the shopping cart / payment process
- Offering general customer support such as:-
- Update to customer details
- Order information
- Payment confirmation
- Tracking details
- Complaint Handling
Testimonials for 24-7 Live Chat Support
I saw an immediate increase in conversions and average basket value when I got live chat on my ecommerce store. Amazing service - can't recommend the 24-7 chat team enough! Continue Reading
Felicia Rusher
Founder, I Still Call Australia Home (Australian gifts and gift hampers)
September 16, 2017
Since I've had live chat on my website for my Gold Coast TV Installation and Gold Coast Antenna business, I've never looked back.
If you haven't got live chat on your website yet, I highly recommend these guys. Continue Reading
Mat Robins
MD, Tunedin Cabling
September 16, 2017
Within a week of getting the chat live on my site I had 2 new high-value leads that otherwise I wouldn't have captured. The best thing about it was I didn't have to go to a networking event to get them! 24-7 chat team are so professional and polite to my customers - highly recommend them. Continue Reading
Soonah Walkom
Bookkeeper, Astute Administration
September 16, 2017
Now we've got live-chat on our Carpet Cleaning website, we get bookings online without the hassle.
Really pleased with the results of this service - plus it means my staff are more productive because they take less phone calls. Continue Reading
Brea Marshall
Owner, PHJ Services
September 16, 2017
We sell no commission Real Estate Services in Brisbane. Within one hour of putting live chat on our website, we had an enquiry from a high value customer. Such a professional service - I can't believe I didn't get this a year ago. Thanks to the team at 24-7 chat! Continue Reading
David Kaity
Owner, Revolutionary Real Estate
October 5, 2017
Turned around our business!
We cannot recommend this business enough and thank them for their ongoing support. It makes our lives so easy and not only have we increased sales, but we've even saved on the phone bill for incoming calls! Continue Reading
Ben 'The Dog Man' Squires
http://www.melbournedogs.com.au/
October 6, 2017
